Terms and Conditions


Welcome to the Custom Promotional Products ADV Inc. website located at www.advertis.ca. We hope you get everything you need out of using our website. If you have any questions, comments or queries we are always happy to hear from customers so feel free to contact.


Entire Agreement

By continuing to read, browse and use our website you are agreeing to comply with our Terms & Conditions policy as set out below which, along with our Privacy Policy, govern our relationship with you in relation to our website. When we refer to ‘us’, ‘our’ or ‘we’ we refer to Custom Promotional Products ADV Inc., the owner of the website www.advertis.ca.
Terms & Conditions may change for various reasons. We reserve the right to modify, change, add or remove items listed in our Terms & Conditions at any time in order to ensure our relationship with you, the website user, is able to function smoothly.
We not provide any guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. Please acknowledge that information may contain inaccuracies or errors and accept that we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


Product Descriptions and Availability


Product descriptions are regularly updated to ensure that any information we are aware of that is pertinent to the product in question is displayed clearly. However, the product description content is for your general use and information only; it is subject to change without notice. Also, neither we nor provides any warranty or guarantee as to the accuracy, performance, completeness or suitability of the information provided in the descriptions.
We endeavour to ensure that our stock figures are regularly updated and are correct. However, as we sell our products on other sites the stock position may change quicker then we can update our database. If we are unable to supply an item as it is out of stock we will contact you to let you know and discuss options from there. There are three possible options in this situation: we can refund you for the out of stock item, we can send other products to the same value as the out of stock item or we can send the items on to you when we receive more stock. If we are unable to contact you we will automatically refund you for the item(s). We are not responsible for any difficulties you may have in fulfilling your orders as a consequence of our stock levels.


Pricing


Our products are priced competitively to ensure you. Our customers get the best price we can offer.
Our prices are in Canadian dollars and are exclusive of Taxes. Product prices change occasionally due to price changes from our suppliers and promotional discounts or bulk order discounts can be changed or removed at any time.


Ordering 


Orders placed on the website can either be done as a "Guest" or by registering an account. If you register an account your order history will be visible in the "My Account" section of the site. Please read our Privacy Policy for further details.
When placing an order please ensure you have read these "Terms & Conditions" before agreeing to them as they, along with your order, create a contract of sale between you, the customer, and us, Custom Promotional Products ADV Inc.
Once your order has been placed on our website you will receive an email to confirm that we have received the order. After you will then receive another email informing you when your item has been "Shipped". Once your items have been shipped we are unable to make any changes to the order. No order placed by the Buyer shall be deemed to be accepted by the Company until a written acknowledgment of the order is issued by the Company or (if earlier) the Company delivers the Goods to the Buyer.
Your website order will be shipped to the address designated as your ‘Shipping Address’. We are not responsible for items that arrive at the wrong address due to errors in the "Shipping Address", please ensure that your shipping address is correct before confirming your order.
Email Orders: in some circumstances we are able to take orders via email. Any information sent through via email will be treated in line with our Privacy Policy. We will send an invoice over to you for your email order which will require confirmation, in writing, that the order information is correct and payment is received before your order can be dispatched.


Payment


Payment can be made by one of three options:

  • Credit/debit card (Stripe)
  • Bank Transfer
  • e-interac
We provide a totally secure payment system. Remember that orders will not leave our premises until payment has been confirmed.
Payment must be paid in full, in advance of goods being dispatched.


              Website Use

              Our website contains material which is owned or licensed to use. This material includes but is not limited to: design, layout, look, appearance, product photography and product images. Reproduction is prohibited without express permission from Custom Promotional Products ADV Inc.

              This website may include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s) nor do we have any responsibility for the content of linked website(s).
              Your use of this website, or any of the information featured in this website, is entirely at your own risk, for which we, Custom Promotional Products ADV Inc, shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.


              Taxes

              If required by law, you will be charged for applicable sales tax on your purchase. A separate charge for these taxes will be shown on the invoice. For example, Ontario 13% HST.
              For shipments outside of Canada, no tax is applicable, however, duty charges may apply.


              Returns Policy

              All return items must be sent to the following address: Custom Promotional Products ADV Inc, 302-7431 av. Kingsley, Montreal, H4W1P1, QC

              Email address: sales@advertis.ca
              In order to cancel your order please inform us that you would like to cancel  by email, quoting your name, address and order ID number. 
              Authorized returns for goods other than defective merchandise will be subject to a 10% restocking charge.
              Goods must be returned at our address in the original packaging and be unused and undamaged, we may not be able to offer a full refund for items found to be used or damaged. Until the goods arrive at our premises, you are responsible for them, we will not accept any liability for damage in transit. Once you have notified us of your cancellation the goods should be back with us within 14 days of notification.

              If you change your mind about a product then we are happy for you to send them back or realise that you no longer need your items, you are entitled to cancel your order. Your right to cancel your order starts the moment you place your order and ends 10 days from the day that you receive your goods.

              Upon the returned items arriving at our warehouse, they will be examined and as long as your items are unused and undamaged we will refund you for the items in full within 14 days, as well as the standard shipping charge originally paid. Any shipping extras will not be refunded, e.g. timed deliveries.


              Goods Damaged in Transit

              We request that all of our customers inspect their items thoroughly before signing for a shipment. If the goods or packaging appear to be damaged please sign for the items as ‘Damaged’. If the items are not signed for as ‘Damaged’ we will be unable to claim the damage back from the courier. If an item has been damaged visibly in transport and has not been signed for as instructed above then we will be unable to process your claim for damage.
              All shipments are deemed to have been received in good order unless we are notified in writing within a period of 2 working days following delivery of the goods.
              We would ask that you take photographs of the damage and email the pictures to sales@advertis.ca. We cannot process a claim of damage without photographic evidence.


              Faulty item

              In the event of a sublimation blank item appearing to be faulty we will ask you to send us photos of the faults or issues, and from there will assess the best course of action which will be either: refund, replacement or credit. We may ask you to send the items back, in which case we will refund or credit you for the cost of postage.

              Google Store Rating 5 out of 5.0


              Love the service !!!! Absolutely amazing staff and quick order pick up/delivery times!!! Can't wait to see their new products!! And super affordable too!!!

              Miskatonic Mugs

              a month ago

              Easy ordering,quick response,easy payment options,fastest shipping I've ever seen. I will be a regular customer with Advertis.ca thx!

              Lucy Alahaydoyan

              5 months ago

              Made my first order. Very helpful and accommodating! Looking forward to ordering again. Also very competitive pricing.

              Josianne Chalhoub

              9 months ago

              A wide variety of sublimation products. User friendly website and the order was prepared quickly. Highly recommended

              Julia Burca

              10 months ago

              A good range of sublimation blanks on the site, I quickly received the order.