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Frequently Asked Questions

Frequently Asked Questions

Do you have questions about our products, ordering, payments or any other aspect of our website? We are committed to making your experience with as easy and enjoyable as possible.
If you haven’t found answers to your questions here, please email us at

What Shipping Methods Are Available?

We offer two different delivery methods to suit your needs:

 - You can pick up the goods in Montreal (Côte Saint-Luc)

We send your order by postal service. We carefully pack every package leaving our facility before shipping. Your shipping and handling costs are summed up when placing an order. The tracking number, shipping method and carrier for your package will be listed in your shipment confirmation e-mail.

For more information please check delivery information

How can I find out exactly how much the delivery costs? 

Follow these steps:

  1. Place what you wish to purchase in the shopping cart.
  2. Select shopping cart.
  3. Choose your destination.
  4. We instantly calculate the delivery cost.

What payment methods are there?

  • Credit/debit card
  • Paypal
  • E-Transfer (Interac)

We provide a totally secure payment system. Remember that orders will not leave our premises until payment has been confirmed.

For any queries, contact us at

How do I know that you will use my credit card details in secure?

User bank details are not stored. When payment is being made, we will transfer you to the payment gateway of the bank itself, which is where the payment details are entered.

Advantages of creating a new Account or Registering

  • Save and view the products in your shopping cart.
  • Save to your Wish List.
  • Comment on the products.
  • Complete the purchasing process whenever you want and more expeditiously.
  • Track your orders.

Taxes are included in prices?

No, the prices indicated in the shop do not include Taxes. The amount of taxes will be calculated before payment, directly in the shopping cart, after entering your address.

Received a damaged product?

We are happy to address any concerns you may have regarding receiving a damaged/faulty product. If you receive a damaged product, you must contact us within 48 hours of receiving your product. We ask that you provide images of the damaged product to

Images are required for review to determine if a refund or reshipment will be granted. If images are not provided, it is up to the sole discretion of the agent and the details provided to determine if a refund is applicable, refunds are not guaranteed if photo evidence is not provided. If only the product is damaged, please provide clear images of the damaged product. If the packaging is damaged as well as the product, we ask that you provide images that clearly show the damage of both the packaging as well as the product.

Can I return goods if I change my mind?

You are welcome to return goods within 10 business days from the date of delivery. A product only credit/refund will be provided if the item is unopened/undamaged and in its original packaging. A 10% re-stocking fee will apply.

Customer is responsible for the return postage.

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